Help Center

FAQs

Warranty & Returns

Does your products come with warranty?

How long does it take to get warranty work done?

How do I return an item?

Can I return an item via my collection point? Can I refuse a parcel?

How do I return a product?

I returned an item. Did you receive it?

Do I need to pay return shipping costs?

Payment

How do I pay for my SexWeLove order?

Do you offer interest free credit?

Can I reserve an item on your website?

Can I place an order over the phone?

If I order over the phone, will my order be processed more quickly?

Why is my payment declined?

The status of my order is 'Pending Payment'. What should I do?

Is payment secure?

Delivery

What is the delivery time?

How to track my order?

When my order will be shipped?

How can I get my order delivered faster?

Can I cancel my order?

Will my items be safe during shipping?

Can I add items or change my order?

My parcel is not delivered within the indicated time, what now?

I only received part of my order, one item is missing in my order, I have incorrect items in my order, what can I do now?

Prices & Offers

How can you offer such low prices?

Do you have any promotional codes available?

I am an SexWeLove customer, do I get special offers?

I have found a lower price, can you price match?

Can you apply a voucher code retrospectively?

What do I do if a voucher code does not work?

How to use a voucher code?

Can I use multiple promo codes?

My Account

How do I create an account?

How do I reset my password?

How do I delete my account?

How to use a credit note?

Can I combine several credit notes?

Can I split a credit note?

Can I use a credit note and a discount code?

Stock

Are all the items shown on sexwelove.com available?

Do you have any other items available, in addition to those on sexwelove.com?

Can I request a stock update for an item out of stock?

Why items in my basket are not available anymore?

Size Guides & Item Choice

How to choose the size of my product?

I don't know which item to choose, can you help me?

About SexWeLove

I would like to work for you. What should I do?

Where is sexwelove.com based?

Do you have a showroom?

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