Everything about Returns & Refunds
Happiness Guaranteed - Free Returns and 1 Year Product Guarantee
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days* of receiving it for a full refund or exchange.
It is easy to return a product to us - print a returns label and we pay the postage.
When you create a Sexwelove account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.
Create a Sexwelove account
Our Sex Toy Happiness Promise
Sexwelove account holders also qualify for our Sex Toy Happiness Promise. If you're not completely happy with a sex toy you have bought from Sexwelove, let us know why within 30 days* of receiving it and we'll replace it with one that we think will work for you.
See full details below:
Sex Toy Happiness Promise Terms and Conditions
To make a claim under the Sex Toy Happiness Promise you must:
- Have a Sexwelove account. You can create an account here.
- complete a Returns form to let us know you are returning a product - choose "Sex Toy Happiness Guarantee Claim" as the reason for the return.
- return the unwanted product within 30 days* of receiving it.
We will send you a replacement product of similar value free of charge. We will contact you to discuss which product will be most likely to make you happy!
If you choose a lower priced item as a replacement, we are unable to refund the difference. We cannot send you a higher priced item with a payment for the difference.
We can only replace your sex toy with another sex toy, not with other items such as lingerie.
The number of replacement products you may receive under the Sex Toy Happiness Promise is limited entirely at Sexwelove's discretion.
If you return a used product more than 30 days* after purchase and it is not faulty, we will throw it away. You will not be entitled to a refund or replacement.